Can I also place an order by phone?
Unfortunately, we currently do not offer phone orders for private customers. However, our online shop is available to you around the clock – fast, secure, and very convenient.
Do I need a customer account to place an order?
You can easily place an order as a guest. If you provide your email address at checkout, a customer account will automatically be created for you. You don’t need a password: you simply log in using a one-time code that we send you via email.
With a customer account, you can keep track of your orders, monitor shipping status, and easily save your favorite products to your wishlist.
Can I pre-order or reserve items?
Reservations are generally not possible with us. We only offer pre-orders in exceptional cases – for example, for new products or limited promotions when we announce an official pre-sale (e.g., via our social media channels or newsletter). In such cases, we’ll of course inform you about the delivery date.
What should I do if I haven’t received an order confirmation by email?
You’ll receive a confirmation email right after placing your order.
If it doesn’t appear in your inbox, be sure to check your spam or promotions folder as well.
If you still haven’t received the confirmation, feel free to contact our customer service – we’ll be happy to check whether your order was successfully received.
Can I change my delivery address after placing an order?
You can enter a delivery address different from the billing address during checkout.
Once your order is complete, we start processing it immediately to ensure fast shipping. Therefore, it is unfortunately no longer possible to change the delivery address afterward.
If you have any questions or urgent issues, our customer service will be happy to assist you.
Can I still cancel my order?
Once your order is complete, we immediately begin processing it to ensure fast shipping. Therefore, canceling the order afterward is generally no longer possible.
If you have any questions or urgent concerns, our customer service will be happy to assist you.
Can I still make changes to my order after placing it?
Once your order is complete, we immediately begin processing it to ensure fast shipping. Changes to items, sizes, or discount codes are unfortunately no longer possible. Likewise, multiple orders cannot be combined afterward.
If you have any questions or urgent concerns, our customer service will be happy to assist you.
Why was my order or individual items canceled?
Sometimes it can happen that a product is already sold out, even though it still appears as available in the shop. This is because the inventory updates with a slight delay.
Especially for very popular items, it may happen that they become out of stock during your ordering process. In rare cases, our system doesn’t immediately recognize this, which is why we have to cancel the order or individual items afterward.
We ask for your understanding and are constantly working to prevent such cases.
What payment methods are available to me?
We offer you the following secure payment options:
We offer you the following secure payment options:
- Twint
- Credit cards (Mastercard, Maestro, Visa)
- PostFinance Card & E-Finance
- Apple Pay
- Google Pay
Can I order on invoice?
Purchasing on invoice is unfortunately not possible with us at the moment. You pay for your order directly at checkout – quickly, securely, and conveniently with the available payment methods.
What happens after the payment?
After successful payment, you will receive an order confirmation from us by email. We will process your order immediately and inform you as soon as your package has been shipped.
What happens if my payment fails?
If your payment is not successful, the error will be displayed directly at checkout (e.g., invalid card details, connection issues, or a declined transaction).
In most cases, it helps to:
- double-check your payment information
- choose an alternative payment method
If the problem persists, feel free to contact our customer service – we’ll help you quickly and easily.
Can I change the payment method after placing my order?
During the ordering process, you can choose from different payment methods and switch between them as long as you haven’t completed the order yet. Payment is made directly when placing the order. After submitting the order, changing the payment method is unfortunately no longer possible.
Will I receive a purchase confirmation / invoice?
With the order confirmation email, you automatically receive access to your purchase confirmation/invoice. It is directly linked in the email and can be easily opened, downloaded, or printed with a single click.
If you haven’t received the email or need an older purchase confirmation/invoice, please contact our customer service with your order number. We’ll be happy to resend the requested invoice to you.
Is delivery outside of Switzerland possible?
Our deliveries are currently limited to Switzerland and Liechtenstein. Unfortunately, international shipping is not available.
What are the shipping costs – and from when is shipping free?
Shipping is free for orders with a value of CHF 100.00 or more.
If the order value is below that, the flat shipping fee is CHF 8.90.
How is my order shipped – and how quickly will it arrive?
If you order on a weekday before 12:00 PM, your package will leave our warehouse the same day.
Shipping is done via PostPac Priority – fast, reliable, and CO₂-compensated.
Usually, your order will arrive the next business day.
Can my order also be delivered on Saturday?
We ship with PostPac Priority – which means Saturday delivery is generally possible.
Whether your package actually arrives on Saturday depends on your region and your delivery settings with the postal service (e.g., in the Post app).
You will receive a shipping confirmation from us with a tracking link – there, you can always see the current delivery status.
Can I track my delivery?
As soon as your package is on its way, you will receive a shipping confirmation by email with a link to track your shipment.
The tracking is usually activated by the postal service within a few hours, and at the latest by the evening of the shipping day.
Why hasn’t my order been shipped yet?
We do our best to ship all orders as quickly as possible. However, during periods of high order volume, there may be short delays. Please allow us some time to carefully prepare your order.
My tracking doesn’t work – what could be the reason?
Sometimes it takes a few hours for the postal service to activate the tracking number. Usually, the link works by the evening of the shipping day.
If there’s still no update after 24 hours, please contact our customer service.
What should I do if I haven’t received my package?
If your package shows as delivered in the tracking but you haven’t received it, we recommend:
- Asking neighbors, roommates, or colleagues
- Checking for delivery at a drop-off spot (e.g., in front of the door, mailbox)
- Verifying the delivery address in your order confirmation
In some cases, the shipment is not delivered and automatically returned to us – you can also see this in the tracking.
Within what time frame can I return items?
You can return items to us within 14 days of receiving your order.
Please note: SALE or discounted items are excluded from returns and therefore cannot be selected in the return portal.
Which items are excluded from returns?
The following items are unfortunately excluded from the right of return:
- SALE or discounted items
- Items that are no longer in their original condition (e.g., worn, used, damaged, or soiled)
- Returns received after the 14-day return period has expired
- Opened or tried-on hygiene products and underwear—for hygienic reasons
Items that do not comply with our return policies will be sent back to you. You can find all details in our return policy.
In what condition must returns be?
To ensure we can accept your return without issues, the following conditions must be met:
- The item is unworn, unused, and in perfect condition
- The original packaging is intact
- Tags (e.g., hang tags) and all accessories are included
The return is made within 14 days of receiving the goods and registered through our return portal
Items that do not comply with our return policy will be sent back to you. You can find all details in our return policy.
How does a return work?
- Go to the returns section in our webshop.
- Enter your email address and order number in our return portal to find your order.
- Select the items you want to return.
- You will receive a return confirmation email with your return shipping label and the next steps.
- Send the package back to us using the return shipping label.
Can I exchange an item?
A direct exchange is unfortunately not possible with us. However, you can easily return the item to us through our return portal and conveniently order the desired size or a different item anew. This way, we ensure fast shipping and avoid overlaps.
What should I do if my item is incorrect or defective?
If you received an incorrect or defective item, you can easily report it through our return portal. Select the appropriate option (“Defective” or “Wrong Item”), briefly describe the issue, and upload a photo.
Your return is, of course, free of charge in this case. After we receive and inspect the item, we will automatically refund the amount to your original payment method—usually within 5 business days.
How and when will I receive my refund?
As soon as we have received and inspected your return, we will refund the amount to your original payment method within 5 business days.
If you paid with a DOGGER voucher, the amount will be credited back to the same voucher code.
How does the refund work for vouchers or partial amounts?
If you paid with a DOGGER voucher, we will credit the corresponding amount back to the same voucher code.
For partial returns, you will receive a proportional refund to the original payment method used.
How can I purchase a voucher?
You can purchase gift vouchers directly in our online shop. After payment, you will receive the voucher by email.
Please note: Our vouchers are available exclusively in digital form and can only be redeemed in our online shop.
What should I do if I haven’t received a voucher?
Please first check your spam folder, as the email may have accidentally ended up there. If you still can’t find the voucher, feel free to contact our customer service. We’ll resend the voucher to you as soon as possible.
How do I redeem my voucher or discount code?
Simply enter the code in the designated field at checkout—just before you complete the payment. The amount will be automatically deducted from the total value of your order.
Can I redeem multiple voucher or discount codes at the same time?
You can combine one gift voucher and one discount code.
However, multiple vouchers or multiple discount codes cannot be used in a single order.
What happens to my voucher if I don’t use it in full?
If you only use part of your voucher, the remaining balance will be retained and can be used for your next order.
You can check your current balance anytime in the voucher email by clicking on “Show voucher balance.”
What happens to my voucher if I return my order or parts of it, or if the order gets canceled?
If you return your order in full or in part, or if the order is canceled, the corresponding amount will automatically be credited back to your original voucher. The voucher remains valid and can be used again at any time with the remaining balance.
You can check your current balance at any time in the voucher email – simply click on “View voucher balance.”
Does my voucher have an expiration date?
No worries, our vouchers are valid indefinitely. This gives you the freedom to take your time and choose the perfect item.
Can I cancel my voucher?
Vouchers cannot be canceled or redeemed for cash. That’s why we recommend making the most of your voucher by using it to pick out your favorite products.
What can I do if my desired item is sold out in the color or size I want?
In the online shop, you can see all available variants of a product. Simply select your preferred color or size – if an item is currently unavailable, this will be shown immediately.
If your desired item is sold out, you can click the "Notify me" button and enter your email address. You will be automatically informed as soon as the item is back in stock – so you won’t miss any restocks.
How do I find the right size – and is there a size chart available?
It’s best to check out our size chart. You’ll find the link on every product page, right above the “Add to Cart” button. There, you’ll find all the important measurements and tips to help ensure your item fits as well as possible from the start.
Do all products have the same fit?
Our products have different fits depending on the model, tailored to their intended use. So it’s best to check the size chart and the product description – that way, you’re sure to find the right fit for you.
What materials are your products made from?
Our products are made from high-quality and sustainable materials. You can find the exact details both in the product description on the online shop and on the care label attached to the product itself.
How do I best care for my products?
Each product has a care label with detailed instructions – please follow them to enjoy your item for a long time.
As a general rule, we recommend using gentle wash cycles and low temperatures, and avoiding fabric softeners.
Are the colors and fits shown in the images realistically represented?
The product images are for illustration purposes. Due to lighting conditions, screen settings, or production variations, colors and details may differ slightly from the actual product. Fit can also vary individually, as it depends on your body shape. To find the right size, we therefore recommend using our size chart available on every product page.
Can I also place an order by phone?
Unfortunately, we currently do not offer phone orders for private customers. However, our online shop is available to you around the clock – fast, secure, and very convenient.
Do I need a customer account to place an order?
You can easily place an order as a guest. If you provide your email address at checkout, a customer account will automatically be created for you. You don’t need a password: you simply log in using a one-time code that we send you via email.
With a customer account, you can keep track of your orders, monitor shipping status, and easily save your favorite products to your wishlist.
Can I pre-order or reserve items?
Reservations are generally not possible with us. We only offer pre-orders in exceptional cases – for example, for new products or limited promotions when we announce an official pre-sale (e.g., via our social media channels or newsletter). In such cases, we’ll of course inform you about the delivery date.
What should I do if I haven’t received an order confirmation by email?
You’ll receive a confirmation email right after placing your order.
If it doesn’t appear in your inbox, be sure to check your spam or promotions folder as well.
If you still haven’t received the confirmation, feel free to contact our customer service – we’ll be happy to check whether your order was successfully received.
Can I change my delivery address after placing an order?
You can enter a delivery address different from the billing address during checkout.
Once your order is complete, we start processing it immediately to ensure fast shipping. Therefore, it is unfortunately no longer possible to change the delivery address afterward.
If you have any questions or urgent issues, our customer service will be happy to assist you.
Can I still cancel my order?
Once your order is complete, we immediately begin processing it to ensure fast shipping. Therefore, canceling the order afterward is generally no longer possible.
If you have any questions or urgent concerns, our customer service will be happy to assist you.
Can I still make changes to my order after placing it?
Once your order is complete, we immediately begin processing it to ensure fast shipping. Changes to items, sizes, or discount codes are unfortunately no longer possible. Likewise, multiple orders cannot be combined afterward.
If you have any questions or urgent concerns, our customer service will be happy to assist you.
Why was my order or individual items canceled?
Sometimes it can happen that a product is already sold out, even though it still appears as available in the shop. This is because the inventory updates with a slight delay.
Especially for very popular items, it may happen that they become out of stock during your ordering process. In rare cases, our system doesn’t immediately recognize this, which is why we have to cancel the order or individual items afterward.
We ask for your understanding and are constantly working to prevent such cases.
What payment methods are available to me?
We offer you the following secure payment options:
We offer you the following secure payment options:
- Twint
- Credit cards (Mastercard, Maestro, Visa)
- PostFinance Card & E-Finance
- Apple Pay
- Google Pay
Can I order on invoice?
Purchasing on invoice is unfortunately not possible with us at the moment. You pay for your order directly at checkout – quickly, securely, and conveniently with the available payment methods.
What happens after the payment?
After successful payment, you will receive an order confirmation from us by email. We will process your order immediately and inform you as soon as your package has been shipped.
What happens if my payment fails?
If your payment is not successful, the error will be displayed directly at checkout (e.g., invalid card details, connection issues, or a declined transaction).
In most cases, it helps to:
- double-check your payment information
- choose an alternative payment method
If the problem persists, feel free to contact our customer service – we’ll help you quickly and easily.
Can I change the payment method after placing my order?
During the ordering process, you can choose from different payment methods and switch between them as long as you haven’t completed the order yet. Payment is made directly when placing the order. After submitting the order, changing the payment method is unfortunately no longer possible.
Will I receive a purchase confirmation / invoice?
With the order confirmation email, you automatically receive access to your purchase confirmation/invoice. It is directly linked in the email and can be easily opened, downloaded, or printed with a single click.
If you haven’t received the email or need an older purchase confirmation/invoice, please contact our customer service with your order number. We’ll be happy to resend the requested invoice to you.
Is delivery outside of Switzerland possible?
Our deliveries are currently limited to Switzerland and Liechtenstein. Unfortunately, international shipping is not available.
What are the shipping costs – and from when is shipping free?
Shipping is free for orders with a value of CHF 100.00 or more.
If the order value is below that, the flat shipping fee is CHF 8.90.
How is my order shipped – and how quickly will it arrive?
If you order on a weekday before 12:00 PM, your package will leave our warehouse the same day.
Shipping is done via PostPac Priority – fast, reliable, and CO₂-compensated.
Usually, your order will arrive the next business day.
Can my order also be delivered on Saturday?
We ship with PostPac Priority – which means Saturday delivery is generally possible.
Whether your package actually arrives on Saturday depends on your region and your delivery settings with the postal service (e.g., in the Post app).
You will receive a shipping confirmation from us with a tracking link – there, you can always see the current delivery status.
Can I track my delivery?
As soon as your package is on its way, you will receive a shipping confirmation by email with a link to track your shipment.
The tracking is usually activated by the postal service within a few hours, and at the latest by the evening of the shipping day.
Why hasn’t my order been shipped yet?
We do our best to ship all orders as quickly as possible. However, during periods of high order volume, there may be short delays. Please allow us some time to carefully prepare your order.
My tracking doesn’t work – what could be the reason?
Sometimes it takes a few hours for the postal service to activate the tracking number. Usually, the link works by the evening of the shipping day.
If there’s still no update after 24 hours, please contact our customer service.
What should I do if I haven’t received my package?
If your package shows as delivered in the tracking but you haven’t received it, we recommend:
- Asking neighbors, roommates, or colleagues
- Checking for delivery at a drop-off spot (e.g., in front of the door, mailbox)
- Verifying the delivery address in your order confirmation
In some cases, the shipment is not delivered and automatically returned to us – you can also see this in the tracking.
Within what time frame can I return items?
You can return items to us within 14 days of receiving your order.
Please note: SALE or discounted items are excluded from returns and therefore cannot be selected in the return portal.
Which items are excluded from returns?
The following items are unfortunately excluded from the right of return:
- SALE or discounted items
- Items that are no longer in their original condition (e.g., worn, used, damaged, or soiled)
- Returns received after the 14-day return period has expired
- Opened or tried-on hygiene products and underwear—for hygienic reasons
Items that do not comply with our return policies will be sent back to you. You can find all details in our return policy.
In what condition must returns be?
To ensure we can accept your return without issues, the following conditions must be met:
- The item is unworn, unused, and in perfect condition
- The original packaging is intact
- Tags (e.g., hang tags) and all accessories are included
The return is made within 14 days of receiving the goods and registered through our return portal
Items that do not comply with our return policy will be sent back to you. You can find all details in our return policy.
How does a return work?
- Go to the returns section in our webshop.
- Enter your email address and order number in our return portal to find your order.
- Select the items you want to return.
- You will receive a return confirmation email with your return shipping label and the next steps.
- Send the package back to us using the return shipping label.
Can I exchange an item?
A direct exchange is unfortunately not possible with us. However, you can easily return the item to us through our return portal and conveniently order the desired size or a different item anew. This way, we ensure fast shipping and avoid overlaps.
What should I do if my item is incorrect or defective?
If you received an incorrect or defective item, you can easily report it through our return portal. Select the appropriate option (“Defective” or “Wrong Item”), briefly describe the issue, and upload a photo.
Your return is, of course, free of charge in this case. After we receive and inspect the item, we will automatically refund the amount to your original payment method—usually within 5 business days.
How and when will I receive my refund?
As soon as we have received and inspected your return, we will refund the amount to your original payment method within 5 business days.
If you paid with a DOGGER voucher, the amount will be credited back to the same voucher code.
How does the refund work for vouchers or partial amounts?
If you paid with a DOGGER voucher, we will credit the corresponding amount back to the same voucher code.
For partial returns, you will receive a proportional refund to the original payment method used.
How can I purchase a voucher?
You can purchase gift vouchers directly in our online shop. After payment, you will receive the voucher by email.
Please note: Our vouchers are available exclusively in digital form and can only be redeemed in our online shop.
What should I do if I haven’t received a voucher?
Please first check your spam folder, as the email may have accidentally ended up there. If you still can’t find the voucher, feel free to contact our customer service. We’ll resend the voucher to you as soon as possible.
How do I redeem my voucher or discount code?
Simply enter the code in the designated field at checkout—just before you complete the payment. The amount will be automatically deducted from the total value of your order.
Can I redeem multiple voucher or discount codes at the same time?
You can combine one gift voucher and one discount code.
However, multiple vouchers or multiple discount codes cannot be used in a single order.
What happens to my voucher if I don’t use it in full?
If you only use part of your voucher, the remaining balance will be retained and can be used for your next order.
You can check your current balance anytime in the voucher email by clicking on “Show voucher balance.”
What happens to my voucher if I return my order or parts of it, or if the order gets canceled?
If you return your order in full or in part, or if the order is canceled, the corresponding amount will automatically be credited back to your original voucher. The voucher remains valid and can be used again at any time with the remaining balance.
You can check your current balance at any time in the voucher email – simply click on “View voucher balance.”
Does my voucher have an expiration date?
No worries, our vouchers are valid indefinitely. This gives you the freedom to take your time and choose the perfect item.
Can I cancel my voucher?
Vouchers cannot be canceled or redeemed for cash. That’s why we recommend making the most of your voucher by using it to pick out your favorite products.
What can I do if my desired item is sold out in the color or size I want?
In the online shop, you can see all available variants of a product. Simply select your preferred color or size – if an item is currently unavailable, this will be shown immediately.
If your desired item is sold out, you can click the "Notify me" button and enter your email address. You will be automatically informed as soon as the item is back in stock – so you won’t miss any restocks.
How do I find the right size – and is there a size chart available?
It’s best to check out our size chart. You’ll find the link on every product page, right above the “Add to Cart” button. There, you’ll find all the important measurements and tips to help ensure your item fits as well as possible from the start.
Do all products have the same fit?
Our products have different fits depending on the model, tailored to their intended use. So it’s best to check the size chart and the product description – that way, you’re sure to find the right fit for you.
What materials are your products made from?
Our products are made from high-quality and sustainable materials. You can find the exact details both in the product description on the online shop and on the care label attached to the product itself.
How do I best care for my products?
Each product has a care label with detailed instructions – please follow them to enjoy your item for a long time.
As a general rule, we recommend using gentle wash cycles and low temperatures, and avoiding fabric softeners.
Are the colors and fits shown in the images realistically represented?
The product images are for illustration purposes. Due to lighting conditions, screen settings, or production variations, colors and details may differ slightly from the actual product. Fit can also vary individually, as it depends on your body shape. To find the right size, we therefore recommend using our size chart available on every product page.
