Return Policy

Right of Withdrawal (Cancellation of the Purchase Contract)

Customers have the right to withdraw their order within 14 days of receiving the goods. The withdrawal must be registered in a timely manner via the return portal. To meet the deadline, it is sufficient to notify the withdrawal and return the goods on time.

Conditions for Returns and Withdrawal

A return or withdrawal is only possible if the following conditions are met:

• The items are in perfect, unused, and unworn condition
• They are returned in their original packaging
• Labels (e.g., hangtags) and all accessories are included in full
• The return shipping costs are borne by the buyer

Exclusions from Withdrawal/Returns

The following products are excluded from the right of return:

• SALE/discounted items
• Items that are no longer in their original condition
• Returns after the 14-day period has expired
• Hygiene products or underwear if they have been opened or tried on

Non-returnable items will be sent back to the customer at their expense after inspection.

Return Process

Returns are processed exclusively through our return portal:

• Log in with your email address and order number
• Select the items to be returned
• Receive the return label and further instructions via email
• Ship the package to the provided return address

Exchange

A direct exchange is not possible. If a different item or size is desired, the original item must be returned as per the standard process. A new order can then be placed.

Incorrect Delivery or Defects

If an item is defective or incorrectly delivered, this can be reported via the return portal. Please select the “Defective” or “Incorrect Item” option, provide a description, and upload a photo. In such cases, we will cover the return shipping costs.

RefundUpon successful inspection of the return, the refund will be processed within 5 business days to the payment method used for the purchase.
If the order was (partially) paid with a DOGGER voucher, the refund will be credited proportionally to the same voucher code.

Status: 01.01.2025